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Moscow 10 January 2020
Persona Travel LCC, hereinafter referred to as «the Contractor», represented by the General Director Ivan A. Samoshin acting on the basis of the Charter, and the person, making the acceptance of this offer in accordance with the terms and conditions indicated below, becomes “the Customer”, and the Contractor and the Customer are hereinafter collectively referred to as the «Parties» of this Public offer.
Contractor — a limited liability company (LLC) Persona Travel which enables its customers to order and pay for the VIP Services facilities at different airports and travel related products online.
Contractor — a limited liability company (LLC) Persona Travel which enables its customers to order and pay for the VIP Services facilities at different airports and travel related products online.
Website — is an electronic resource managed by the Customer and displayed by the programs-browsers at the following web address: https://vip-zal.ru.
Booking — means a Booking made by a Customer in respect of the airport service displayed on the website.
Booking System (System) — means online booking system, which contains information about airport services, its fees and rules on the payments and other terms and conditions for the provision of services displayed on the website to the Customers. The information in the booking system can be changed or upgraded from time to time, therefore the Customer is suggested to use the booking system as it is.
Operator — a staff member of Persona Travel LCC, managing the Orders made by the Customers.
Services — any service provided by the airports and presented on the booking System interface.
An individual making a Booking and paying for the Services online via Website becomes a Customer thus accepting this public contract offer and agreeing to the conditions set forth therein. The fact of the payment is equivalent to signing this Offer by the Customer. The Customer thereby agrees to that all conditions settled up in this Public Offer are clear and accepted and all the required information related to the Offer, as well as to the Services, were successfully conducted and communicated fully.
Parties recognize the Website («Website») as the official and dedicated website where the Services can be ordered and paid by Customers.
The Contractor has its registered office at room 27, sector I, build. 20, attic, Vorontcovskaya St, Moscow, Russia, 109044. The Customer ensures that his/her valid email address is the one which has been indicated during placing a request on the Contractor’s website.
This offer shall be considered and treated as an official document equivalent to a bilateral written and signed contract executed for the provision of services. All terms and conditions of this Offer are valid and effective likewise they were stated in a paper-based analogue. The Offer is considered to be accepted when the Customer undertakes to place an order on the Contractor’s official website and pay for the provided services (in full or partly) in accordance with the terms of this Offer or the payment receipt. If the payment receipt has expired in accordance with its terms at the moment of payment, such payment is considered by Parties as the acceptance of this Offer and the bank/credit organization receives the stated payment sum which is valid at the time of ordering. The offer shall be considered automatically terminated if the Customer has not made the payment thus not accepting the Offer. The payment of the receipt can be done by any payment option suggested in the booking system during submitting an order. The payment made by the Customer (in full or partly) is considered as the acceptance of this public Offer with all its relevant additions and the confirmation of understanding and acceptance of all terms of the Offer in the form in which they are presented.
1.1. By ordering the services via the Booking system the Customer accepts and agrees with all terms and conditions of the Public Offer (Offer) set forth below.
1.2. In accordance with Articles 435 and Clause 2, Article 437 of the Civil Code of the Russian Federation, this document is an official public offer and contains all material conditions for the provision of services.
1.3. The services with information posted at the Website are provided by airports and direct service suppliers only.
1.4. The Contractor reserves the right to modify, update, add, delete, revise and change this Offer at any time.
1.5. The Customer undertakes to comply with the terms of this Offer by pressing the “pay” button. This offer shall be considered accepted in the case when the Customer confirms his/her rights and legal capacity, financial viability and shall be responsible for all obligations entrusted under this Offer. The Customer undertakes to provide the Contractor with reliable data of himself/herself alongside passengers (third parties) and confirms that all personal data is correct, valid and provided in full. The Customer assumes full responsibility and financial risks (submitting a new order, changes in rates, reimbursement, etc.) related to his/her punishable actions connected with the inaccuracies in the personal data, information about dates, flights and etc.
2.1. The order should be placed on the Contractor’s website individually by the Customer.
2.2. When placing the Order the Customer shall fill in all fields, indicated in the Booking system as “mandatory” for filling in.
2.3. Orders, placed by the Customer, are considered to be finally submitted once the order acquires the status «Paid».
2.4. Any changes in personal data or flight information that are made to the request after its confirmation implies the loss of validity of all previously confirmed rates. In order to make the necessary changes the request will be considered cancelled and the Customer is required to place a new request with accordance to the actual information.
3.1. The cost of services, which is valid at the time when the service is requested, is always to be displayed in the Booking System.
3.2. Special provisions for Order payments made by bank card:
3.2.1. In accordance with financial regulation of the Central Bank of the Russian Federation «About issuing bank cards and the transactions performed by bank cards» of December 24, 2004 № 266-П, all operations by means of a payment card should be performed by the card holder or his/her authorized for this operation person only.
3.2.2.The payment transactions made by means of a payment card are authorized by the bank. In case the bank has the reason to believe that a specific transaction is fraudulent, the bank is entitled to refuse the transaction. Credit card fraud falls within the full compass of article 159 CC RF.
3.2.3. The customer is solely responsible for the correctness of the payments made by him on the Contractor’s website in order to avoid any cases of unlawful transactions made by means of a payment card. In accordance with standards of international payment systems the Customer undertakes to provide the Contractor with reliable data and prove the legality of the use of this bank card. In case of doubt about the reliability of the information provided, the Contractor may send a request to the Customer to provide copies of 2 pages of the card holder’s passport — a page with photo and a copy of the bank card on both sides (the card number should be covered besides 4 latest numbers) as scanned copies or the transaction ID by means of fax or at email address. In case the Customer fails to provide the specified copies of documents, the Contractor is entitled to suspend the provision of services and cancel the Order. The paid money for the Order shall be returned to the Customer’s bank card.
4.1. In case the Customer wishes to cancel the Order, the cancellation must be made in writing and emailed to vipzal@travelmart.ru. If the Customer is not able to submit a written waiver of services (no Internet access, etc.), the Customer should contact the Operator via telephone and cancel the order. In addition, the Customer should fill in the cancellation form, which will be sent to him/her by the Operator. No refund shall be made without written waiver of services.
4.2. If the Customer wishes to cancel the Order the cancellation should be submitted in written form and the paid money shall be returned to the Customer in ful exclusive any actual expenditures from the side of the Contractor. The actual expenditures refer to the expenditures of the Contractor during performing the Order, including any bank handling charges, penalties to the airports and third parties, providing VIP Lounges service and other services.
4.3. In the event of a violation by the Customer of the Rules for the payment of services, the Contractor may terminate this Offer immediately without prior notice.
4.4. In case of a refund of the associated charge for the services to the bank card by which the transaction has been made, the refund time can be up to 14 days and longer. The length of the period depends on the bank's processing time.
5.1. Obligations of the Contractor.
5.1.1. The Contractor shall provide the information about fees and terms of booking properly and on time, displayed in the Booking System.
5.1.2. The Contractor will not bear responsibility for any consequences, damage or losses which have arisen as a result of events and circumstances beyond its reasonable control as well as actions (or omission) of third parties, for instance: — the inability to comply with the obligations due to incorrect, insufficient or expired data and documents provided by the Customer or in the event of a violation by the Customer of the terms and conditions either of the Offer or the documents; — due to actions of Customs and Immigration Services; — due to restriction on the passenger’s right to leave the Russian Federation by the competent authorities; — due to actions of foreign consulates, including delays, denials or changes of dates in the issuance of visas; — for any consequences which have arisen as a result of violation of customs and immigration formalities as well as violation of the rules of conduct of the host country caused by the passenger; — for non-compliance with the established rules of airports; — for a lack of travel documents or identification documents; — in case the passenger’s no show or late arrival for the check-in; — for non-compliance with the regulations on behavior on board established by airlines; — for non-compliance with the regulations on behavior in the VIP Lounge or during the VIP service provision at the airport; — for a lack of foreign passports at the moment of the trip, the relevant documents obligatory for the flying with minors under 18 years old;
5.2. The Customer (the passenger) assures and guarantees that he/she is familiar with and agrees with: — requirements for the passport, visa and transportation documents and fully responsible for preparation of all required documents needed for the travel. The passenger should be aware of and take into account the immigration requirements of countries along the route carried out according to documents needed during exit and entry to the country, valid Russian visas, which must be obtained in advance passport, visa and transportation documents - air tickets, boarding passes, baggage tags, the required amount of money and etc.), the necessity to prepare other important documents such as travel documents for minors under 18 years old, animals, license to carry weapons, art values and other permissions and approvals.The Contactor is not responsible for the passenger’s ignorance or non-compliance of these requirements; — the terms and conditions of booking VIP services at airports, stated in the System, including amendments and cancellation policy, conditions of placing and cancellation of urgent Requests, along with conditions of transit flights of airlines in case of purchasing tickets with a transfer route (the time between flights should be sufficient for connection, processing of transit visas, etc.) and general terms and conditions for passengers. — requirements for foreign passports and other documents, including the information of a lifetime of a passport essential for the visa issuing and entry into the country of stay; — specificity and regulations of immigration control (customs) of Russian Federation and foreign countries; — following the regulations of border and customs control; — the passengers themselves are responsible for the validity of foreign passports, for the consent to a minor's travel abroad and other documents required for crossing the border and the accuracy of its information; — that deportation of passengers whose documents are not valid is carried out exclusively at the expense of the passenger. The passenger has to be fully informed about the procedure applicable to the deportation from the Embassy of the relevant country.
6.1. Rights and obligations of the Contractor.
6.1.1. The Contractor shall provide the information about fees and terms of booking properly and on time, displayed in the Booking System.
6.1.2 The Contractor will not bear responsibility for any consequences, damage or losses which have arisen as a result of events and circumstances beyond its reasonable control as well as actions (or omission) of third parties, for instance: — the inability to comply with the obligations due to incorrect, insufficient or expired data and documents provided by the Customer or in the event of a violation by the Customer of the terms and conditions either of the Offer or the documents; — actions of Customs and Immigration Services; — restriction on the passenger’s right to leave the Russian Federation by the competent authorities; — actions of foreign consulates, including delays, denials or changes of dates in the issuance of visas; — any consequences which have arisen as a result of violation of customs and immigration formalities as well as violation of the rules of conduct of the host country caused by the passenger; — the passenger's non-compliance with established rules at airports; — the passenger's lack of travel documents or identification documents; — the passenger’s no show or late arrival for the check-in; — the passenger's non-compliance with the regulations on behavior on board established by airlines; — the passenger's non-compliance with the regulations on behavior in the VIP Lounge or during the VIP service provision at the airport; — the passenger's lack of foreign passports at the moment of the trip, or the relevant documents obligatory for the flying with minors under 18 years old;
6.2. The Customer (the passenger) assures and guarantees to be familiar with and agrees with: — requirements for identification and transportation documents, and fully responsible for preparation of all required documents needed for the travel. The Passenger should be aware of and take into account all the requirements of the country of stay, including requirements for issuing documents required for entry and exit; visa processing; the purchase of return tickets when entering a visa-free country for citizens of countries with the relevant agreement with Russian Federation, or compliance with other migration requirements (valid medical insurance, proof of sufficient funds, etc.); issuing of other documents: travel authorization for minors under the age of 18 years, travel certificates for pets, arms, art treasures etc. The Contractor will not bear responsibility for the passenger's ignorance or non-compliance with these requirements; — the terms and conditions of booking VIP services at airports, stated in the System, including amendments and cancellation policy, conditions of placing and cancellation of urgent Requests, along with conditions of transit flights of airlines in case of purchasing tickets with a transfer route (the time between flights should be sufficient for connection, processing of transit visas etc.) and general terms and conditions for passengers. — requirements for foreign passports and other documents, including the complete travel history associated with the passport essential for the visa issuing and entry into the country of stay; — specificity and regulations of immigration control (customs) of Russian Federation and foreign countries; — following the regulations of border and customs control; — the passengers are solely liable for the validity of foreign passports, for the consent to a minor's travel abroad and other documents required for crossing the border and the accuracy of its information;
6.3. The Parties shall be discharged from liability for improperly performing or non-performing the obligations hereunder in the event of force majeure circumstances, which the Parties refer the following: fire, epidemic outbreak, earthquake, terrorist attack, flood, hurricane, storm, tsunami, landslide, other natural disasters and cataclysms, military actions of any kind, strikes, imposition of emergency or martial law, embargoes, changes in the legislation of the Russian Federation or a country of staying or transit, actions of customs and sanitary control, promulgation of regulations by authorities, resulting in the impossibility of proper performance of obligations by the Parties and other circumstances which the Parties can not affect and prevent.
6.4. The Party which is unable to fulfill obligations hereunder is obliged to immediately notify the other Party of the occurrence (and cessation) of the circumstances specified in clause 6.3. of this Contract. Failure to notify or late notification of these circumstances deprives the Parties of the right to refer to these circumstances and does not discharge them from liability hereunder. The due date for performance of obligations by the Parties hereunder shall be postponed in proportion to the period of which such circumstances will apply. In the event the circumstances continue for more than 14 (Fourteen) days, each Party has a right to withdraw from performance of obligations under this Contract. The presence of these circumstances shall be confirmed by the relevant decisions of the federal authorities, the state governments in the Russian Federation, and local government authorities in accordance with federal laws.
7.1. All texts and graphics on the Website are the property of the Contractor and/or its counterparties.
7.2. Reprinting, reproduction, distribution, and translation of any materials from the Website is possible only with the written permission of the Contractor.
7.3. When using documents and related graphics from the Website, it is necessary to specify that all copyright is reserved by the Contractor.
7.4. When reprinting materials, refer to the Website as the source of the publication, and specify other sources of information mentioned in the material. Website reference should be indicated if the materials are to be posted on the Internet.
7.5. All documents and related graphics from the Website are only for informational, non-commercial or personal use.
7.6. No documents and related graphics from the Website should be modified in any way.
7.7. No graphics from the Website should be used separately from the accompanying text.
7.8. Documents and related graphics on the Website may include inaccuracies and/or spelling errors. Information on the Website updates on a regular basis.
8.1. Information submission by the Customer:
8.1.1. The Customer submits the following information on the Website: first and last name, email address, phone number.
8.1.2. In case a minor under the age of 16 is a beneficiary hereunder, the Customer shall confirm: a) consent to process personal data when placing the Order, if the Customer is the minor's legal representative; b) obtaining consent from another legal representative before placing the Order, if the Customer does not act on the minor's behalf. The Contractor has the right to require confirmation of obtaining such consent from the Customer.
8.1.3. By providing personal data on the Website, the Customer agrees to its processing by the Contractor, including the purpose of promoting the Contractor's services.
8.2. The use of information submitted by the Customer and received by the Contractor:
8.2.1. The Contractor uses the information: — to place Orders at airports; — to fulfill obligations to the Customer;
8.3. The Contractor has the right to send advertising and informational messages to the Customer.
8.4. Disclosure of information received by the Contractor:
8.4.1. The Contractor undertakes not to disclose the Customer's personal data. The Contractor is allowed to provide information to third parties which act on the basis of an agreement with the Contractor to fulfill obligations to the Customer.
8.4.2. It is allowed to disclose information in accordance with the relevant requirements of the law.
8.5. The contractor receives the IP address of the Website user. This information is not used to identify the user.
8.6. By agreeing to the terms of this Offer Contract, the Customer consents to personal data processing, as well as the Passenger’s personal data submitted of the Customer's free will. The Customer confirms being a representative of the Passengers named in the Order, and who are the beneficiaries hereunder, whose personal data is processed to fulfill the obligations under the Contract. The processing of the Customer's and passengers' personal data is carried out in accordance with the legislation of the Russian Federation. The Contractor processes personal data for the purpose of providing services. The Contractor takes all necessary measures to protect personal data from unauthorized access, alteration, disclosure or destruction.
8.7. The Customer's personal data may be disclosed only in accordance with the current legislation of the Russian Federation at the request of the court, law enforcement agencies, as well as in other relevant cases.
8.8. In accordance with paragraph 1 of Article 6 of the Federal Law of July 27, 2006 №152-ФЗ "On Personal Data", the Customer's personal data can be processed by the Contractor with the consent of third parties by the Customer. The Customer assumes full responsibility for providing consent to the personal data processing. This consent takes effect upon signing for the entire period of validity and can be withdrawn by submitting a written application to the Contractor. The Customer's consent to the processing of third party personal data is a compulsory condition for the conclusion of this Contract. The performance of the Offer Contract is impossible without the consent of third parties by the Customer. The Customer confirms to be the subject of the submitted personal data, and is aware of the rights granted in accordance with Federal Law №152-ФЗ "On Personal Data" and the Constitution of the Russian Federation.
9.1. The Law of the Russian Federation regulates relations arising between the Contractor and the Customer.
9.2. In case any queries are arised from the side of the Customer, the Customer support should be contacted at the telephone +7 495 775-0004 8 800 700-3360 or at the e-mail vipzal@travelmart.ru.
9.3. In case the Customer has any claims in respect of the quality of work of the Contractor, the Customer submits the written claim with the necessary documents specifying the claim attached, within a period not exceeding 20 (twenty) days since the moment when the Customer has known of the violation of his/her rights. Within 10 (ten) days the Contractor examines the claim and sends back to the Customer the valid and the valuable response. In order to settle the dispute, the Parties intend to resolve it through negotiations, otherwise the parties refer the dispute to the courts at the Claimant’s place of residence.
9.4. If any part of this Offer is judicially found void and unenforceable, it will not affect the validity of the balance of the Offer, which shall remain valid and enforceable according to its terms.
Persona Travel, LLC
ИCompany Registration no: 1057749076758 INN/CPP 7713570937/770501001
Legal and postal address: room 27, sector I, build. 20, attic, Vorontcovskaya St, Moscow, Russia, 109044
Bank details: Current bank account №40702810100040001934 PAO CREDIT BANK OF MOSCOW Correspondent account 30101810745250000659 BIC 044525659
E-mail: vipzal@travelmart.ru
Telephone: +7 495 775-00-04
CEO Ivan A. Samoshin
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